Privacy Policy

Effective Date: 28th March 2025
Last Reviewed Date: 28th March 2025

Connect4Less (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our call forwarding services.

1. Information We Collect

We may collect the following types of information:
   •    Personal Information:
   •    Name
   •    Email address
   •    Phone number
   •    Billing address
   •    Payment details
   •    Service Usage Information:
   •    Call logs (e.g., time, duration, and destination of calls)
   •    Usage data to monitor compliance with our Fair Usage Policy
   •    Technical Data:
   •    IP address
   •    Device information
   •    Browser type and version

2. How We Use Your Information

We collect and use your information for the following purposes:
   •    To provide and manage the call forwarding service
   •    To process payments and manage billing
   •    To detect and prevent fraud or misuse of the service
   •    To comply with legal obligations
   •    To improve the functionality and performance of our service
   •    To communicate with you regarding service updates, changes, or support inquiries

3. Legal Basis for Processing

We process your personal information under one or more of the following legal bases:
   •    Contract: To fulfill our service agreement with you
   •    Legal Obligation: To comply with applicable laws and regulations
   •    Legitimate Interest: To prevent fraud, ensure service quality, and manage customer relationships
   •    Consent: Where required, we will request your consent before processing your data

4. Data Sharing and Disclosure

We may share your information in the following circumstances:
   •    Service Providers: We may share data with third-party service providers for payment processing, customer support, and technical assistance.
   •    Legal Compliance: If required by law, we may share data with regulatory authorities or law enforcement agencies.
   •    Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new owner.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill legal and regulatory obligations. Call logs and billing information are typically retained for [e.g., 12 months] unless required for longer by law.

6. Your Rights

You have the following rights under applicable data protection laws:
   •    The right to access your personal data
   •    The right to request correction of inaccurate data
   •    The right to request data deletion (subject to legal obligations)
   •    The right to restrict or object to data processing
   •    The right to data portability
   •    The right to withdraw consent at any time, where applicable

To exercise your rights, contact us at [Insert Contact Email].

7. Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss.

8. International Transfers

If we transfer your data outside the UK, we will ensure adequate safeguards are in place to protect your information.

9. Cookies and Tracking

We may use cookies and similar technologies to improve your experience and analyze website performance. You can manage cookie preferences through your browser settings.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
   •    Email: support@connect4less.uk

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the effective date clearly stated. Please review it periodically.