Terms and Conditions
1. Introduction
1.1 Agreement Overview: These Terms & Conditions (“Terms”) govern the provision and use of the call forwarding services (“Service”) offered by Connect4Less (“we,” “us,” “our”) to you (“Customer,” “you,” “your”). By subscribing to or using our Service, you agree to be bound by these Terms.
1.2 Service Description: We provide virtual landline numbers that forward incoming calls to a UK mobile number designated by the Customer.
2. Service Provision
2.1 Activation: The Service is activated upon successful registration and receipt of the initial payment.
2.2 Service Features:
• Call Forwarding: Incoming calls to the assigned virtual landline number are forwarded to the Customer’s specified UK mobile number.
• Subscription Plans: Each plan includes a predefined number of call forwarding minutes per month (e.g., 1,000 minutes).
2.3 Service Limitations:
• The Service does not support emergency calls (e.g., 999 or 112).
• Quality and availability may be affected by factors beyond our control, including network issues and the Customer’s mobile carrier limitations.
3. Subscription and Payment
3.1 Billing:
• Payments are due within 30 days from the date of your initial purchase.
• We will issue an email upon receipt of payment to the email address stated on your original order.
3.2 Payment Methods: We accept credit/debit cards.
3.3 VAT: All prices include Value Added Tax (VAT) at the prevailing rate.
3.4 Late Payments:
• Late payments may result in service suspension.
• A late fee of £100 may be applied.
3.5 Chargebacks:
• Initiating a chargeback without prior communication with us is considered a breach of these Terms.
• If a chargeback is initiated, we reserve the right to suspend or terminate the Service immediately.
• Any fees or costs incurred due to a chargeback will be the Customer’s responsibility. If a customer initiates a chargeback via their bank without contacting us prior to cancel or rectify the situation, we reserve the right to charge the customer £100 for each transaction that has been charged back. This fee is to cover the time it takes us to dispute the chargeback and collect and present all relevant evidence to our payment processor.
If we are unable to collect this payment via the customer’s card, then we reserve the right to issue a claim for the money charged back, our £100 per chargeback fee (per each item charged back), as well as the fee we are charged by our payment provider for each chargeback. We will also claim back any court fees we incur. We will issue this claim through the small claims court process using the information the customer provides when setting up their account.
4. Usage Policy
4.1 Included Minutes: Each subscription plan includes a unlimited number of call forwarding minutes per month.
4.2 Prohibited Uses: The Service must not be used for:
• Illegal, fraudulent, or abusive activities.
• Telemarketing or mass communication without prior consent.
• Forwarding calls to premium-rate or revenue-sharing numbers.
5. Customer Responsibilities
5.1 Accurate Information: Customers must provide and maintain accurate contact and payment information.
5.2 Device Compatibility: Ensuring that the destination mobile device is capable of receiving forwarded calls is the Customer’s responsibility.
5.3 Compliance: Customers must comply with all applicable laws and regulations related to the use of the Service.
6. Service Modifications
6.1 Changes by Us: We reserve the right to modify or discontinue the Service or any part thereof, with at least 30 days’ notice to Customers.
6.2 Customer-Initiated Changes: Customers may request changes to their subscription plan or contact information by contacting our support team.
7. Termination and Cancellation
7.1 By the Customer: Customers may cancel their subscription by providing 30 days’ written notice via email to: support@connect4less.uk
7.2 By Us: We may terminate or suspend the Service immediately if the Customer:
• Fails to comply with these Terms.
• Engages in prohibited uses of the Service.
• Fails to make timely payments.
7.3 Post-Termination: Upon termination, the virtual landline number assigned to the Customer will be deactivated, and any remaining balance will become immediately due.
8. Liability and Indemnification
8.1 Limitation of Liability: We are not liable for:
• Indirect, incidental, or consequential damages.
• Loss of profits, revenue, or data.
• Service interruptions beyond our reasonable control.
8.2 Maximum Liability: Our total liability is limited to the amount paid by the Customer in the three months preceding the event giving rise to the claim.
8.3 Indemnification: Customers agree to indemnify and hold us harmless from any claims arising out of their use of the Service, and violation of these Terms